Outbound
Call a prospect
The agent dials, finds out who picked up, and matches them to one reason for the call: a VMware renewal, the A.T.O.N. patron pass, or an En-Motion booking.
The agent opens the call. You play the prospect who answers.
Enterprise & NDA control
Not started- 1 Company Who they are calling for
- 2 Role What they look after
- 3 Business purchase Strictly B2B
Behind the boundary
- 5-Day Diagnostic booking
- V4 Mutual NDA request
- R&D Patron Pass
Public material only until the caller qualifies as a business.
Transcript
The transcript appears here once the line connects.
Activity
Tool calls and gate decisions land here.
- Held
- 0
- Tools
- 0
- Tokens
- 0
Inbound
Answer the line
Six reasons people ring Moonshaker, across four pillars. Enterprise work is for businesses only, and A.T.O.N. detail never leaves this line.
You ring Moonshaker. Speak once the agent answers.
Enterprise & NDA control
Not started- 1 Company Who they are calling for
- 2 Role What they look after
- 3 Business purchase Strictly B2B
Behind the boundary
- 5-Day Diagnostic booking
- V4 Mutual NDA request
- R&D Patron Pass
Public material only until the caller qualifies as a business.
Transcript
The transcript appears here once the line connects.
Activity
Tool calls and gate decisions land here.
- Held
- 0
- Tools
- 0
- Tokens
- 0
Knowledge
What the agent is allowed to know
Everything moonshaker.uk publishes, plus the V4 NDA. If it isn't here, the agent can't say it.
Playbook
How this desk is run
The two rules that outrank the sale, why the desk dials, why people ring, and what counts as a good call.
Desk
The session so far
A caller correctly turned away, or an NDA line held, counts as a success here. Score the control as a miss and the desk learns to stop holding it.